Shipping policy

SHIPPING POLICY

At Honey Doll, we take great pride in providing our customers with high-quality products and exceptional customer service. Here's our shipping policy to help you understand how we handle shipping orders:

All shipping costs are non-refundable

Processing Time: Our team works diligently to process and ship out orders as quickly as possible. Orders are typically processed within 2-6 business days of receiving payment. Please note that processing times may be longer during peak periods such as holidays, special promotions, or if an item is placed on pre-order or delayed.

Processing time is different than shipping time, Please check individual product listing descriptions, as some Items like purses are for pre-order that take up to 2 weeks to ship. 

Shipping Methods: We offer shipping via USPS and UPS or FEDEX.  Shipping rates will be calculated at checkout based on the weight, size, and destination of the package. We also offer free shipping on orders over a certain amount, which will be clearly indicated on our website banners

Delivery Time: Delivery times vary depending on the item in our store, shipping method selected and the destination of the package. USPS typically takes 3-8 business days to ship domestic packages. Once your order has been shipped, you will receive a tracking number via email or SMS so you can track your package's progress. Please note that delivery times may be longer during peak periods or due to unforeseen circumstances such as weather or natural disasters. 

Incorrect or Incomplete Shipping Addresses

Please double-check your shipping address at checkout, including your street address, apartment or unit number, city, state, and ZIP code.

If you notice an error, please email Mariahmysunshine24@gmail.com immediately, preferably within 24 hours of placing your order, with your order number and the correct address. Address changes are only possible before shipment, and contacting us within 24 hours does not guarantee a change if your order has already shipped.

Honey Doll is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer. If the package has already shipped, please contact us and the carrier promptly to explore available options.

Refused, Undeliverable & Returned Packages

If your package is returned to us because of an incorrect or incomplete address, refusal, or failure to collect it, please contact us to arrange next steps.

Additional shipping charges will apply to resend a package when the return was caused by customer-provided information or customer action. We will confirm the corrected address and reshipping cost before sending it again.

A returned package due to insufficient address or incorrect address can qualify for a refund.

If a package is refused/returned to the sender for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. The customer is responsible for paying the re-shipping charge if the mistake was made on their end. Examples, missing apartment number, insufficient address, etc. 

Missing Packages

If tracking shows your package was delivered but you cannot locate it, please check around your delivery location, with household members or building management, and with the carrier. Please also email us with your order number so we can help review the delivery information and available next steps.

International Shipping: Please keep in mind that international orders take 1-4 weeks+ to arrive. We are not responsible for customs fees or import taxes.

Thank you for choosing Honey Doll. We appreciate your business and will do everything we can to ensure your order is shipped quickly and arrives safely!