Refund policy

Return & Refund Policy

Last Updated: October 3, 2026

Thank you for shopping with us at Honey Doll! We appreciate your support. Please review our return and refund policy before placing your order.

Jewelry Purchases

Jewelry is final sale. We do not accept jewelry returns or exchanges for change of mind, personal preference, or an incorrect size selected when ordering.

If your jewelry arrives damaged, defective, or incorrect, please contact us so we can review the issue and help.

Bag Returns

We accept returns on unused, unworn bags in their original condition, with any included tags, accessories, and packaging.

Please contact us within 7 calendar days of receiving your order to request a return. Include your order number and reason for returning. If you are reporting an issue with the item, please provide clear photos showing the concern.

Refund Process

We will review your request and notify you whether your return is approved. Once the approved return is received and inspected, we will confirm your refund.

Approved refunds will be issued to your original payment method within 7 business days. Your bank or payment provider may require additional time to post the funds.

Return Shipping

For approved bag or shoe returns, we will provide a prepaid shipping label. The return shipping cost will be disclosed before you proceed and deducted from your refund.

If we sent an incorrect, damaged, or defective item, we will cover the necessary approved return shipping.

Non-Returnable Items

We do not accept change-of-mind returns or refunds for:

  • Jewelry
  • Clearance or final-sale items
  • Items worn, used, altered, or damaged after delivery

These exclusions and reporting deadlines do not limit any rights or remedies required by applicable law.

Chargebacks & Payment Disputes

If you have a concern about your order, we encourage you to contact us so we can help resolve it!

If a payment dispute is filed, we may provide your payment provider with relevant order details, customer communications, policies provided at purchase, and tracking or delivery records. Nothing in this policy limits your lawful payment-dispute rights.

Customer Service

For return requests or questions, please email Mariahmysunshine24@gmail.com with your order number.

Thank you for shopping with us. We value your business and will do our best to address your concerns with care!